how is a ticket system expensive? do you pay employees or whatever they are per ticket or what?
Figyelem! Szexuális ragadozók az nCore-on! Kattints a képre!
human resources are not cheap, people need to eat 
Anything which requires human intervention costs a great deal, and it does not matter how the pay is calculated, it's still damn expensive. Standard minimum IT industry cost for employer starting here at around 17.5€/hr(~2835€/Mo) + Social expenditures + tools/office expenditure etc. (Bottom end for IT, close to minimum wage. Employee will get about 1600€ in hand each month)
Anything which requires human intervention costs a great deal, and it does not matter how the pay is calculated, it's still damn expensive. Standard minimum IT industry cost for employer starting here at around 17.5€/hr(~2835€/Mo) + Social expenditures + tools/office expenditure etc. (Bottom end for IT, close to minimum wage. Employee will get about 1600€ in hand each month)
Figyelem! Szexuális ragadozók az nCore-on! Kattints a képre!